TERMS & CONDITIONS

 

Jezzroom Pte Ltd is a company registered in Singapore with UEN number: 201812348E. E-mail: alexandra@jezzroom.com. Phone: + (65) 8190 6255. Jezzroom Atelier office (by appointment only) 130 Towner Road, Singapore 327818, Singapore.

 

Clause 1. | General   

1.1 The General Terms and Conditions of Jezzroom Atelier apply to all offers, products, orders, agreements and deliveries of Jezzroom Atelier. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at alexandra@jezzroom.com. 

 

 

Clause 2. | Agreement and Order   

2.1 The agreement becomes binding at the time you place your order. Jezzroom Atelier will process your order after you have paid. Until that time, Jezzroom Atelier will remain the full owner of the product(s).  

 

2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. If you need an invoice please e-mail alexandra@jezzroom.com.  

 

2.3 If the description of a product says that the item is handmade then all the images and specifications of this product are an indication. For handcrafted products, variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim. 

 

Clause 3. | Payment and Payment Methods   

3.1 You can choose from the following secure payment methods: Credit/Debit; Atome.

 

3.2 If Jezzroom Atelier posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.  

 

3.3 All product prices shown on www.jezzroom.com are including taxes but excluding shipping costs.     

 

3.5 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without jezzroom.com or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

 

 

Clause 4. | Delivery

4.1 Jezzroom Atelier delivers packages using multiple courier services including but not limited to SingPost, Easy Parcel, Grab.

 

4.2 If you accidentally entered an incorrect delivery address or are not home when the courier has tried to deliver the package – and there are therefore extra costs – Jezzroom Atelier calculates these additional costs on to you.

 

4.3 Jezzroom Atelier will send the order as quickly as possible after payment of the agreement. Jezzroom Atelier always strives to make sure you get your order within the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or due to other reasons) you will be notified about this immediately.

 

4.4 Up to and including the delivery Jezzroom Atelier bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

 

4.5 For shipments outside of Singapore, additional taxes and duties may apply. For more information, we advise you to contact your local customs department. 

 

4.6 Please note that the delivery times stated on jezzroom.com are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Jezzroom Atelier will always do everything in its power to make sure your order arrives on time.

 

 

Clause 5. | Approval period

5.1 Jezzroom Atelier strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct, please send an e-mail to alexandra@jezzroom.com. In this case, we will provide you with a return label.  

 

 

Clause 6. | Returns & Exchanges  

6.1 We, of course, hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.  

 

6.2 If you need to return the item, please, email us to alexandra@jezzroom.com.

 

6.3 You can send the package to:

 

Alexandra Ezberova

130 Towner Road,

Singapore

327818

SINGAPORE

 

6.4 The costs and responsibility of the return shipment is the responsibility of the customer (unless the item is damaged with a manufacturing fault).

 

6.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.

 

6.6 The refund will take place after receipt and inspection within 14 working days from the day that your returned package arrived back in our warehouse.

 

6.7 Jezzroom Atelier can only transfer the refund to the account where the original payment came from.

 

 

6.8 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.

 

6.9 If we replace the item, this can take up to 14 working days unless communicated otherwise.

 

 

Clause 7. | Copyright

8.1 All photos and images displayed by Jezzroom Atelier are copyrighted either by Jezzroom Atelier or Suppliers/Producers of the displayed products. Without written permission from Jezzroom Atelier or Supplier/Producers, photos and graphics cannot be reproduced and publicly used.

 

 

Clause 9. | Disputes

9.1 All legal relations are exclusively governed by Singapore law.

 

9.2 Do you have a comment or tip please send an e-mail to alexandra@jezzroom.com and we will contact you.   

 

 

These Terms and Conditions were last updated, and became effective, on 03-03-2022.

 

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